Dr. Taylor had never considered her Lafayette veterinary clinic a target for hackers. After all, she wasn’t storing credit card numbers or running a tech company—just taking care of cats, dogs, and the occasional exotic bird. But when her system was hacked, and client records (including payment info, pet health history, and email addresses) were stolen, the fallout was fast and fierce.
Phone lines lit up. Appointments were canceled. Trust was broken. And all of it could have been avoided with the right cyber liability insurance.
Veterinary practices might not seem like big targets for cybercrime—but that’s exactly why they’re often hit. Many small and midsize medical offices, including animal care clinics, have just enough valuable data to make them worthwhile targets but not enough IT infrastructure to prevent attacks.
Patient health records (often tied to owner details)
Billing systems with client financial info
Appointment booking software that may be cloud-based and poorly secured
Staff logins that aren’t regularly updated or protected with strong passwords
In short, if you’re storing any digital data, you’re a target.
If your vet clinic experiences a cyberattack, here’s what a cyber liability policy typically helps pay for:
Covers the cost of notifying clients, offering credit monitoring, and restoring corrupted files.
Pays for legal representation, compliance penalties, and potential lawsuits related to the breach.
If your systems go down due to an attack, this can cover lost income and help get operations back online.
If you’re targeted by ransomware, this coverage may help with negotiation and payments (if necessary and legal).
A ransomware email disguised as a digital X-ray download infects your front desk computer
A staff member reuses a weak password across systems and gets hacked
A third-party booking app gets breached, exposing all your client appointments and contact info
All of these scenarios can lead to major costs—and reputational damage—if you’re not protected.
You don’t need to be a cybersecurity expert to make your practice safer. But you do need a few good habits:
Use multi-factor authentication on all systems
Train staff to spot phishing emails and shady links
Back up all critical data offsite or in the cloud
Get cyber liability coverage that fits your clinic size and risk profile
Veterinary clinics care for some of the most important members of our families. But caring for animals also means protecting the people behind them—and that includes their data.
At Kastner Insurance, we help veterinary clinics across Louisiana—from Baton Rouge to Youngsville—protect their people, pets, and practice. Whether you’re a solo vet or part of a growing clinic, we’ll help you understand where your risks are and how cyber liability fits into your business coverage.
Reach out to Kastner Insurance today to learn more about protecting your veterinary clinic from the rising risk of cyber threats.
Founded in 2017, Kastner Insurance Group is a full-service, independent insurance broker based in Lafayette, LA. Our insurance agents specialize in offering a variety of insurance products tailored to individual and commercial needs, making sure clients receive personalized and comprehensive coverage options from a variety of insurance companies/insurance carriers.
With over 43 years of combined experience, the team at Kastner Insurance Group is dedicated to providing expert advice and exceptional service. They proudly serve professional offices and businesses across Lafayette city/parish, Youngsville, Broussard, Baton Rouge, New Orleans, Alexandria, Acadiana, and statewide in Louisiana.
Call us today or visit our website for a customized quote.
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